FAQ

Software installation

1. How should I install the Book of dreams software?

Click here to automatically start downloading the free software. Windows XP may give you a warning and you may have to click the bar at the top of the browser window. Once downloading is completed double-click the file “Bookofdreams.exe”, which has been saved to your PC’s hard disk. The installation software will then ask you some questions before installing the Editor. Only change the suggested path names if you really have to.

Once the installation software has finished its work, go to Start / Programs and click the Book of dreams icon to launch the Editor.

2. How can I move the Editor to a different location on my hard disk?

The best way is to reinstall the software. Start “Bookofdreams.exe”. Specify the directory where you want the new copy of Editor to be installed during the installation process.

Using the software

1. There is a red bar at the bottom of my photograph and I cannot insert it in an album or calendar. What does this mean?

To ensure high quality prints there is a quality control step that compares the resolution of your photographs with the frame size and print quality. A red bar at the bottom of a photograph means that its resolution is too low to ensure a high quality print. In the future, only use high-resolution pictures and images.

2. I cannot upload or place an order. What’s wrong?

This may be due to your browser (Internet Explorer) settings or to your firewall. You can find the browser settings under: Settings, Control Panel, Internet Properties, Privacy tab. The setting should be “Normal” or “Accept all cookies”. Make sure your firewall allows the software (apc.exe) to connect to the Internet.

3. I get an error message: “Insufficient graphics resources available”. What should I do?

You are probably using an older version of Windows. Restart your computer and try again. If that does not help we suggest you upgrade to a later version of Windows.

4. Why is it not possible to change or move the pages in calendar styles?

To prevent problems with calendar pages printing in the wrong order, the calendar layouts are fixed.

5. How can I download new backgrounds?

Click “More” in the right-hand column with backgrounds. A screen will show all the styles available. Left-click the style you want to download and click “Finish”. The download and installation may take some time and should not be interrupted. The newly downloaded styles will be added to your standard styles. The styles are immediately available for use.

6. How can I save an album or a calendar?

Albums and calendars can only be saved if they contain at least one photograph or text. Documents are saved automatically when you exit the program. You can also save documents manually by clicking “Save” at the top left of the menu.

7. Where can I find saved albums and calendars?

All documents are saved in C: \Program Files\VendorEditor\MyAlbums. If you specified a different path during the installation, then the albums will be saved elsewhere on the hard disk.

8. How can I delete saved albums from the editor?

Documents are deleted as follows:

• Close the editor.
• Open the Windows Explorer by selecting Start / Programs / Windows Explorer.
• Navigate to C:\Program Files\AlbumEditor\MyAlbums.
• Windows Explorer will open and list all your projects.
• Delete the project folder(s) you wish to remove.

9. What does “double-sided” printing mean?

In the second window of the assistant you can choose from a number of album and calendar layouts. The “Double-sided” option appears at the bottom of the screen. This option is automatically selected for albums. It means that both sides of the pages in your album will be printed with photographs. By clicking the “Double-sided” option you can remove the tick mark and the documents will be printed single-sided so the text and photographs will only appear on the right-hand pages of your album.

10. Can I change the double-sided option at a later stage?

Double-sided printing is selected at the start of the process. Unfortunately, this choice cannot be changed during or at the end of the work on the document. However, you could leave all the even pages (pages on the left) blank to give the impression of a single-sided album.

11. Will the frame be printed if I do not place text or a photograph in it?

Normally, photograph and text frames are NOT printed on the background if the frame does not contain text or a photograph.

12. How does the “Crop” function work in the box “Edit photograph”?

If you double-click a photograph it will be displayed large in a box with a number of editing options (e.g. contrast, rotate, crop, red eye reduction) on the left. If you select “Crop” a transparent frame appears on top of the photograph, with the size and aspect ratio of the frame in which the photograph will be printed. Please note that the aspect ratio (length/width ratio) cannot be changed. However, you can make the frame larger or smaller to use more or less of your photograph. Once opposite sides of the transparent frame touch the edges of the photograph you have reached the maximum frame size.

Click “Apply” once the frame size is right. The crop is completed when the “Apply” button changes to “OK”. Click “OK” to place the cropped photograph on the page. Please note that you cannot undo a crop; if you change your mind you will have to start again.

13. How does the “Color” function work in the “Edit caption” box?

If you double-click a text frame the “Edit caption” window appears. You can choose to alter the font, font size, position and text color (from 40 colors). Pick a color by clicking it and then clicking “OK”. To mix your own color, click “Custom” (above black). Click a color which is similar to the color you want, click “Define custom color” and move the box around the color palette until the color you want appears in the large box at the bottom left. Click “Add to custom colors” and then “OK”. Your color will now appear under “Custom”.

Shipping and Handling

1. What are the charges for shipping?

Click here for more information

2. What should I do after placing an order with the Editor?

After ordering a document with the Editor the payment page will appear. You will also receive an email with a link to the payment site. Should the payment page not appear automatically, you may use the link in the email and your login details to arrange the payment.

3. I did not receive a confirmation email after placing an order. What’s wrong?

You probably did not enter the correct email address. If you entered the wrong email address under Settings (Options) then the confirmation message will be sent to the wrong address.

4. I have uploaded a product but want to change it. Is that still possible?

Yes, as long as you have not paid for it. The order is not actually placed until you pay for it. An uploaded file that has not been paid for will be deleted automatically from our server after four weeks.

If you want to change your product simply open the document you uploaded earlier, make your changes and upload the file again. Once you have paid for the new order we will start working on it.

Also, it is impossible to change the type of document once the order has been uploaded. This is because the formats are fixed and a pocket photo album, for example, has a completely different format than, say, a square album. The number of photographs is also different. So please pay attention to this when starting with a new document.

5. My password is not accepted, what’s happening?

The password is case-sensitive (distinguishes between lowercase and uppercase letters). If the example includes a capital letter then you should also use this for the password. The easiest way to prevent these problems is simply to use copy and paste.